Shipping Policy

Welcome to AlohaMango.
This Shipping Policy explains how orders are processed and shipped.

1. Order Processing

Orders are typically processed within 1–3 business days after payment confirmation.

Processing times may be longer during:

• Holidays
• High-demand periods
• Promotional sales

Once your order has been shipped, you will receive a confirmation email with tracking information when available.

2. Shipping Times

Estimated delivery times:

• Europe: 5–12 business days
• United States: 7–15 business days
• International: 7–20 business days

Shipping times are estimates and may vary depending on:

• Customs processing
• Local postal services
• Carrier delays
• Weather or unexpected events

3. Shipping Costs

Shipping costs are calculated at checkout based on:

• Destination
• Shipping method
• Order size

Free shipping promotions may be offered from time to time.

4. Customs, Duties & Taxes

For international orders, customs duties or import taxes may apply depending on your country’s regulations.

Customers are responsible for any customs fees, taxes, or import charges required by local authorities.

5. Tracking Orders

If tracking is available, customers will receive tracking details by email after shipment.

Please allow up to 72 hours for tracking information to update.

6. Incorrect Shipping Information

Customers are responsible for providing accurate shipping details.

AlohaMango is not responsible for:

• Lost packages due to incorrect addresses
• Failed deliveries caused by customer error

If an order is returned to us because of an incorrect address, additional shipping fees may apply.

7. Lost or Delayed Packages

If your package is significantly delayed or appears lost, contact us at:

aalohamangoo@gmail.com

We will work with the shipping carrier to help resolve the issue.

8. Damaged Packages

If your order arrives damaged:

• Contact us within 48 hours of delivery
• Include photos of the package and products

We will review the issue and provide a suitable solution.

9. Contact

For shipping-related questions:

AlohaMango Support
aalohamangoo@gmail.com

Last updated: May 2026